FAQ

FAQ’s –  (Frequently Asked Questions)

 

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Q. What is a Pet Sitter?

A. A pet sitter is a professional pet-care provider who comes into your home to care for your pets when you are gone.  Or you may request that our sitter come into your home to stay with your pets.  Whether you are away for the weekend, on a much needed-vacation, working long hours, traveling for business, coping with a sudden emergency, or just simply unable to provide the attention your pet deserves, a professional pet sitter can be the next best thing to having you there

Q. What is the advantage of a professional Pet Sitter?

A. There is no place like home, and that could not be more true then when it comes to your pet’s health, comfort and well-being.  Most pets do not adapt very well away from the everyday routines and comforts of home where familiar sights, sounds, smells and security are all a part of their everyday environment.

It is hard to imagine what must go through their minds in an unfamiliar setting away from everything they have ever known.  The stress and anxiety of not knowing when you will return or why their daily routine has changed has be seen to have an effect on their normal appetite and disposition.

As professional pet sitters, our goal is to precisely maintain your pet’s daily routine at home with as little interruption of their daily routine  as possible. Your pet will receive our full undivided pampering attention while we are in your home or your pet is in ours.  Exercise, play time, affection, and positive praise will put your pet at ease while you are away. Our focus is always on your pet, but there are also additional benefits to having someone check your house, take in your mail, pick up newspapers, packages, and keep your home looking lived-in. This is just one more advantage of a professional pet sitter and another good reason to reserve PAWSitively Pampering Pet Care, LLC.  We are insured and bonded, and of course our services are always guaranteed.

Q How far in advance should I call to make reservations?

First Time Clients

A.  Please provide sufficient notice when first contacting PPPC to make reservations.  An initial consultation is required for all new clients.  Your pet’s personal caregiver would like to get to know both you and your pet as much as possible prior to your initial requested service.  This consultation also allows for contract agreement and key policies.

Established Clients

PPPC  suggests that you provide ample notice when requesting service for dog walking and/or pet sitting.  At least 48 hours notice for dog walking and daily visits and at least a 10 day notice for pet sitting is required. Of course we understand that situations arise and it is sometimes unavoidable to give advanced notice.  PPPC will do everything in our power to accommodate your requests, however, as stated, PPPC cannot ensure that all last minute or ‘on call’ requests can be met.

Note: Clients with a variety of pets wishing to exlcude specific animals from receiving contracted care will be required to sign a liability release form.  PPPC’s  wish is to care for all your pets however, we understand that some may not require this during specific services performed.

Q. Will I have the same sitter each time?

A. Our goal at PPPC is to provide the most consistent, highest-level of pampering pet care available. In doing so, we work hard to ensure that each client has the same pet sitter for each and every visit.  When this is not possible, such as in cases of illness or vacation, we have a unique dedicated back-up system in place to guarantee the same level of care when your regular pet sitter is unavailable. What makes PAWSitively Pampering Pet Care unique is that, in many cases, the owner is your pet sitter!

Q. What are your qualifications as a pet sitter?

A. We have taken every precaution and preparatory step to be the best sitters we can for your precious pets.  Our sitters either have their own pets, have had pets or are just passionate about animals in general.  Some are involved in animal rescue and some work in the Humane Animal Care Field.

 

Bonding and Insurance

PPPC is a registered business with the State of Michigan, fully bonded and insured, so you are protected. It is important to be aware that many liability policies exclude coverage for damage to personal property in care, custody and control.  As a professional and responsible business, PPPC carries a special policy feature that includes coverage for damage to property in care, custody and control.  This includes your pet as well as your home and the property inside it.  Furthermore, it includes coverage for lost keys. Third-party protection is included under our basic liability Coverage.  We are insured through Century Insurance Group, an A-Excellent rated company with AM Best.  The pet-sitter bonding is an additional protection policy underwritten by Travelers Casualty and Surety Company of America and designed for professional pet sitters.  Travelers Casualty and Surety Company of America are rated A+ (Superior) by A.M. Best. Please note we never have, nor do we anticipate ever having a situation in which we would have to use this protection, but it is in place for your peace of mind and protection.  All pet-sitters carry a dishonesty bond for your protection.  We can provide proof of bonding and insurance per your request for your inspection.

I am a proud member of Pet Sitters International. View PPC’s  “Standards of Excellence in Pet Sitting” as a member of PSI.

Services / Procedures

Q. What is included in a visit?

A. Each visit includes playtime and exercise or walks with your pet.  Additionally, the pet sitter will provide a clean water bowl refill, feeding as instructed, healthy treats if allowed, and litter box scooping if appropriate.

There are also benefits for your home that we will provide on every visit.  Your pet sitter will bring in your mail and newspapers daily.  For extended care packages we can also adjust window treatments and lights, take garbage out and in and recycle containers, water indoor plants, and turn your radio or television on or off as instructed.  Following each visit, we will provide you with a detailed log of each visit.

Q. Do you care for pets other than dogs?

A. Yes.  Our care representatives are diversified, every pet is very special and will receive the attention it deserves.  PPPC is happy to care for cats, ferrets, birds, fish, and a variety of other small caged animals such as guinea pigs, hamsters, snakes, crabs, and reptiles.  We can also care for your farm animals with appropriate notice and the availability of a care representative.

Q.  What is a Meet and Greet?

A. Before PPC representatives can provide the highest level of care for your pets, it is important to meet you and your pets. The Meet & Greet is the initial meeting between a PPPC representative, you and your pets.  This is a FREE service.

This one-time complimentary visit is scheduled at least 4 days before your anticipated need.  It is a chance for us to meet and discuss all of your needs and concerns. Please allow at least 30 minutes for this visit.  If you decide that you require our pet sitting services, a client Information Worksheet & Pet Sitter Service Agreement will be completed at this time. We can also take possession of the house key, enrolling you in the Ready-Key service.  This complimentary service alleviates the hassle of scheduling meetings just to exchange keys and enables us to always be ready at a moment’s notice should that situation arise. Keys are retained at PPPC office under a secure, double-coded system, your account will be assigned a private code, so your name, address or any identifying information is kept strictly confidential.  The Ready-Key service can also be an advantage should you ever find yourself locked out of the house or car.

NOTE: A $30.00 cancellation fee applies if sitter does the consultation  and services are booked but

then subsequently cancelled.  Additionally a $6 fee for secured mailing back of your keys.

Q. What is a Ready-Key service?

A. This complimentary service alleviates the hassle of scheduling meetings just to exchange keys and enables us to always be ready at a moment’s notice should that situation arise. Your security is extremely important to PAWSitively Pampering Pet Care.  Keys are protected under a secure, double-coded system.  Names and addresses are never intermingled.  This service can also be an advantage should you ever find yourself locked out of the house or your car, (additional fees may be accessed for the lock out services).    The Ready-Key program is included in the Service Agreement.

We can also provide a lock-box service.  For those clients that choose not to enter our Ready-Key service, we have a great alternative.  For a one-time fee of $27, PPPC will provide you with a real estate-style lock-box that you can keep in your home between appointments. No need to exchange keys, just put the lock-box on your door before your scheduled appointment and take all the worry out of the process.

 

NOTE: Lock Box must be returned to the PPPC Office within 48 hours of termination of service with PPPC or a Fee of $50.00 will be billed to client for the lock box.

Q. What happens when I return from my trip?

A. Upon arriving home you will find a checklist outlining all the services PAWSitively Pampering Pet Care has provided. This will inform you the last time your pets have eaten and been outside.  We ask that you contact us as soon as possible upon your return. If you don’t contact us, we will call you.  Representatives take no chances if we cannot reach you within 8 hours of our last visit, we are obligated to ensure the safety and welfare of your pets.  You will be charged for an additional visit if you fail to contact us, even if you are home.

Many unexpected things can happen that are out of your control and this small measure can assure all is safe and secure at home for everyone involved.  Remember, PPPC is dedicated to the well-being of all pets and treats them as a member of our family while under our care.  We will care for your pets as we care for our very own, and nothing less is acceptable.

Q. If I live far away, will you still care for my pets?

A. Of course, We Pamper them all.  We service Michigan’s largest metropolitan areas, so it is likely that a pet sitter will be available. However, if you live outside of our service area a surcharge of $3 will be added if you live 10-15 miles away or a surcharge of $6,  if you live 16-20 miles away.

Metro Lansing: Lansing, East Lansing, Okemos, Haslett, Waverly, Grand Ledge, Holt, Mason

Greater Grand Rapids: Ada, Byron Center, Caledonia, Comstock Park, Grand Rapids, Grandville, Hudsonville, Jenison, East Grand Rapids, Cascade,  Lowell, Rockford, Middleville, Hastings, Dutton, Forrest Hills

Greater Jackson:

Mileage Surcharge

10-15 miles outside of service area: $3.00 flat fee/visit

16+ miles outside of service area: $6.00 flat fee/visit

Q. What if I have an emergency?

A. PAWSitively Pampering Pet Care understands that emergencies happen and we will do everything possible to meet your needs.  It may be necessary for us to charge an additional fee in short-notice situations, however, our representatives will be handled your emergency on an individual basis depending on availability and circumstances.

Scheduling

Q. How do I schedule service if I am a new client?

A. It is quick and easy! You can request service online using our New Client Information and Contract Form. Every new client will receive a “Meet and Greet” one-time complimentary visit prior to services. We will contact you promptly to set up the initial evaluation Meet and Greet.  During our visit, we will discuss the Pet Sitting Agreement and can enroll you in our Ready-Key program. This time will give all of us a chance to get acquainted, answer any questions you may have about PAWSitively Pampering Pet Care and for us to learn exactly what your pet’s normal daily routine consists of.

Once you are registered client, services can be scheduled anytime using the Existing Client Form.

 

Q. How do I schedule service once I am an established client?

A. Existing clients can request service by contacting Tonya at PAWSitively Pampering Pet Care.  We can use the existing client form filled out in the Meet and Greet.

 

Q. Do I have to have another meeting and fill out another service contract every time I need pet sitting?

A. No. Once your service agreement is on-file you can simply request service online using our Existing Client Form.  We will follow-up with a confirmation.  Only new clients require the “Meet & Greet” appointment where the initial Pet Sitter Service Agreement is completed.

Fees / Payment info

Q. How do I pay for service?

A. Payment is due for all services prior to the start of service.  PAWSitively offers the convenience of Checks, Cash and PayPal.  PayPal offers the convenience of Master Card, VISA, American Express and Discover.  You do not need a PayPal account to use this service.

Q. Do you charge more for additional pets?

A. Our rates are based on the number of pets you have and the type of service you request. We charge by the visit and establish a price based on the time it generally takes to make sure your pets are safe, well-fed, pampered and loved.

NOTE:   With gas prices continually on the rise we may find it necessary to add a fuel charge in the future.

Q. Do you charge more for holidays?

A. Yes, a nominal charge of $10 will be incurred for each visit during major holidays: Fourth of July, Memorial Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Years Eve and New Years Day.

Q. Should I tip my caregiver?

A. Tips are not required, but are always appreciated.  Our sitters go above and beyond to see that your pets are pampered and spoiled rotten during your absence. You may leave cash for your sitter at the time of appointment, or you can add it to your overall bill.  100% of the tip goes to your individual pet sitter.